Get in Touch With Us
Got a question about something you've read on this site, or spotted a detail on one of our reviews that needs a second look? This page explains how to reach us, what we can help with, and how long a reply usually takes.
How to Reach Us
Email is the best way to get in touch. Send your message to [email protected] and a member of our editorial team will read it in full before replying. We don't use automated ticket responses as a substitute for an actual answer.
It helps to be specific. If your message relates to a particular brand featured on the site, for example Betmica, Kikibet or any of the other operators we cover, let us know which one and, if relevant, which page it appeared on. This means we can look into it and respond properly rather than asking follow-up questions first.
What We Can Help With
- Questions about our reviews — if a rating, welcome offer or comparison point on one of our pages isn't clear, ask us to explain how we reached it.
- Corrections — bonus terms, wagering requirements and welcome offers at casinos not on GamStop change fairly often. If something looks out of date, tell us and we'll check it.
- General feedback — if there's a topic connected to casinos not on GamStop that you think we should cover, for example a payment method, a game type, or how self-exclusion works, we're happy to hear suggestions.
- Site accuracy — this includes anything on our guide to trusted non GamStop casinos that you'd like us to revisit.
What this page can't do is process deposits, withdrawals, account verification or complaints against a specific operator. Those matters need to go directly to the casino in question, since we don't hold customer accounts or funds on behalf of any brand we list.
If You're Contacting Us About Gambling Concerns
We're a comparison and review site, not a support service, and we won't tell you gambling is something you shouldn't do. But if you're reaching out because you or someone close to you is finding it difficult to control their gambling, please say so in your message. We'll point you toward organisations that offer confidential advice and support, separate from anything to do with GAMSTOP or any operator we cover. Remember that all gambling on this site is intended for adults aged 18 and over.
What Happens After You Send a Message
Every email is read by a real person. Our aim is to reply within two working days, though this can occasionally stretch during busier periods. If your enquiry needs input from more than one person on the team, for example a factual check against a casino's current terms, it may take a little longer, but you will always get a substantive reply rather than a holding message.
Before You Write In
A few things are worth checking first, since they cover the most common questions we receive:
- Welcome offers, minimum deposits and free spin counts shown next to each casino on this site are the headline terms as we last verified them — full wagering requirements and exclusions always sit on the operator's own site, so check there for the current small print.
- Payment methods, withdrawal times and any fees vary by casino and can change, so if you're weighing up options before signing up, our comparison content is the quicker starting point.
- If your question is about how casinos not on GamStop differ from UKGC-licensed sites, or how self-exclusion works outside GAMSTOP, this is background information we're glad to help clarify by email, but we'd encourage you to also read the relevant guidance on our site first.
A Commitment to Getting It Right
We rely on reader input to keep our coverage of casinos not on GamStop accurate and current. If something we've published seems off, whether that's a rating that doesn't match what you found, a bonus that's no longer live, or a claim that needs more context, we want to know. Thanks for taking the time to reach out.